Returns, Cancellations & Subscriptions

Effective Date: July 7, 2026

Prescription Orders — Final Sale

Due to pharmacy regulations, prescription medications cannot be returned or refunded once shipped. This ensures product integrity and patient safety.

Order Cancellations (One-Time Purchases)

Orders can be canceled before processing begins by emailing support@medreadymd.com. Once a provider has written a prescription or an order enters pharmacy fulfillment, we cannot cancel or modify it. If a prescription has been issued but the order is canceled before shipment, a $39 consultation fee may apply — this covers the completed medical evaluation by a licensed provider.

Subscriptions & Auto-Renewal

If you enroll in a subscription plan, your payment method is charged automatically at the interval shown at checkout (for example, monthly) until you cancel. Before each charge, the renewal amount and date are available in your account.

How to cancel:

Log in to your account and cancel from your subscription settings; or
Email support@medreadymd.com with "Cancel Subscription" in the subject line.

To avoid being charged for your next renewal, cancel at least two (2) business days before your renewal date. Cancellation stops future charges immediately; it does not refund charges already processed. If a renewal order has already been reviewed by a provider or entered pharmacy fulfillment, that order cannot be canceled, and your cancellation will take effect the following cycle.

Pausing: you may also pause a subscription from your account or by contacting support.

Refund Eligibility

Refunds are available in the following situations:

Provider determines treatment is not appropriate: if a licensed provider declines to issue a prescription, you receive a full refund of amounts paid for that order.
Order canceled before provider review: full refund.
Order canceled after a prescription is issued but before shipment: refund minus the $39 consultation fee.
Billing errors or duplicate charges: corrected in full.

Refunds are issued to the original payment method within 5–10 business days of approval.

Shipping Protection & Delivery Issues

We offer optional shipping protection at checkout to safeguard your order. Customers with shipping protection are eligible for one complimentary reshipment per order if a package is lost or undelivered, products arrive damaged in transit, or delivery delays cause product damage. Customers without shipping protection are eligible for one courtesy reshipment per calendar year for qualifying issues.

To file a claim, please email support@medreadymd.com within 48 hours of the expected delivery date and include your order number, a brief description of the issue, and photos (if applicable). We respond to delivery claims within 2 business days.